Privacy Policy

Personal data

“Personal data” means information that identifies you as an individual. On this Site, personal data is typically provided when you:

• request a True Presence review or contact us via the home form (email address);
• submit a lead form on event or campaign pages hosted on this Site (for example name, email and related details you choose to provide).

We process that data to respond to your request, manage leads, and operate the Site. We may store the email and the time of submission. We do not ask for payment details on the public Site.

Technical and non-personal data

We may process limited technical information that does not directly identify you on its own, or that we use only to run the Site, including:

• language preference via the cookie symios_home_lang;
• theme preference (light/dark) stored in your browser’s localStorage;
• standard server logs such as IP address, user-agent and request metadata, as reasonably required for security, debugging and delivery of the Site.

This Site does not currently use Google Analytics or third-party advertising / ad-serving technologies.

Disclosure and processors

Symios does not sell your personal data. Personal data may be disclosed as required by law or to protect rights, security and legal claims.

Symios may engage Bitdrome Srl as a processor to collect and process personal data on Symios’s behalf (for example infrastructure, development and operational support). Processors are instructed to use personal data only for the purposes for which they were engaged and not for their own marketing.

Bitdrome Srl — Via Case Bianche – Torre Mangoni 30, 84076 Torchiara (SA), Italy — P.IVA 04716400652.

Cookies and similar technologies

The Site uses a first-party cookie to remember your language choice (symios_home_lang). Theme preference is stored in localStorage, not as a cookie. We do not place marketing or tracking pixels on the public Site as described in this Policy.

Emails we send you (if any) may include standard delivery and open/link tracking used to operate communications; contact us if you prefer not to receive further messages.

Safeguards and retention

We apply reasonable technical and organisational measures to protect personal data. Access is limited to people who need it for their tasks. No system is 100% secure; by using the Site you acknowledge that residual risk remains.

We retain personal data for as long as needed for the purposes above, or longer where required or permitted by law, then delete or anonymise it within a reasonable timeframe.

Transfers and other disclosures

Personal data may be stored and processed in the EU/EEA and, where necessary for processors or legal obligations, outside the EU/EEA in accordance with applicable law and this Policy.

We may disclose personal data in connection with a merger, sale of assets or similar corporate change, provided this Policy (or a successor policy) continues to govern that data.

If you are under 15 (or the age of digital consent in your country), please ask a parent or guardian before using the Site or submitting personal data. We do not knowingly collect personal data from children below that age; if we learn we have, we will take reasonable steps to delete it.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to / restrict certain processing. To do so, contact info@symios.ai. We may need information to verify your identity. We may retain limited data where needed to resolve disputes, enforce agreements, or meet legal and security requirements.

If you have a complaint, contact us first. You may also lodge a complaint with your local data protection authority.